About The Practice

Laura has worked for Dr. Feigenbaum since August 2006.  Originally, she worked as an administrative assistant, covering front and back office tasks ranging from billing, insurance, scheduling, transcription, medical records, running clinic, etc.

In 2008, Laura obtained her Bachelor’s degree, and transitioned to Clinical Coordinator, taking on a more clinical role.  She would triage patient calls, call in prescriptions, schedule surgeries and outpatient procedures, pre-certifications, coordinate physician and patient calls, address patient issues with surgeon and RNFA, assist in processing physician correspondence, ensure surgeon’s licensure/board certifications were active, and coordinated the Tarlov Cyst outcomes research.

In 2012, she helped establish Dr. Feigenbaum’s solo practice in Dallas and took on an administrative role.  As an Office Manager, her responsibilities range from HIPAA compliance, OSHA, Human Resources, auditing, payroll, insurance, billing, appeals, marketing, IT, etc.; you name it, she does it.  Laura takes on the business and administrative side so that Dr. Feigenbaum can focus on practicing medicine.

She is passionate about patient satisfaction, finding ways to streamline processes and improve work flow issues, compliance, efficiency, and researching new technology to help the practice.

Education:

Bachelor of Science in Biology: University of Missouri-Kansas City, Kansas City, Missouri

Minor in Chemistry: University of Missouri-Kansas City, Kansas City, Missouri

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Sue has over 10 years of Orthopedic/Spine practice management consulting experience.  In 2012, she helped establish Dr. Feigenbaum’s Dallas based Neurosurgery practice.  She is passionate about increasing healthcare professional education, public awareness and outcomes research around the complex, debilitating conditions that Tarlov (meningeal) cysts create.

Education:

Bachelor of Science in Kinesiology: UCLA, Los Angeles, California

Master’s Degree in Public Health – Planning/Biostatistics: UCLA/University of Hawaii, Honolulu, Hawaii

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Peg has been a medical assistant for over twenty years and has worked with Dr. Feigenbaum since his move from Kansas City to Texas in 2012.  She has various experience ranging from office manager duties, billing, collections, insurance, credentialing, scheduling, troubleshooting patient insurance issues, triaging phone calls, charting, coding, and pre-certifications.  Prior to working with Tarlov cyst patients, she worked for a physical therapist practice, orthopedic clinic, foot and ankle specialists, and a general surgeon's office.  She is one of the original staff members who helped organize the practice ground up (along with Dr. Feigenbaum, Laura, and Sue)!  Her current role as an office medical assistant includes pre-certifications, outpatient scheduling, addressing FMLA and disability paperwork, just to name of few.  Peg's great knowledge of Tarlov cyst patients and the inner workings of the office ensure patients receive the necessary care and treatment.

Education:

Medical Assistant: Milwaukee Technical College, Milwaukee, Wisconsin

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Jennifer has work experience as a medical assistant and in 2015 received her Associate's degree in business administration with certification in Human Resources.  She has worked with Dr. Feigenbaum since 2019.  She has various experience ranging from customer service, patient care, scheduling, answering patient calls, insurance, billings, and much more.  Prior to working with Tarlov cyst patients, she worked at a Family Practice office.  Jennifer if one of the front office administrative medical assistant who you see at the front desk and is one of the voices when calling the office.  She loves providing patient care and will assist you in navigating thorugh the Tarlov cyst process.  

Education:

Associate of Business Administration: Richland Community College, Dallas, Texas

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